Fixed Term Contract (9 Months) - Process Specialist

About your role

The GPS Platform transformation team is responsible for delivering strategic change projects for business. This includes defining product roadmap, testing the product, coordinating launch readiness, new process design and stakeholder communication of change initiatives impacting the GPS frontline and back office teams. The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by virtue of having in-depth knowledge of all related aspects of the process within the business area, an individual in this role would be able to define and support customer centric solutions as well as meet all expected and defined deadlines.

Some key responsibilities include:

• Assist with discovery and definition phases of large strategic change projects.
• Play the role of Operations Change lead supporting on GPS change priorities
• Individual is expected to assist with analysis, E2E testing and input into Business readiness and owning delivery of operational readiness activities
• Provide representation on Agile Scrum Ceremonies

About you

• Good understanding of products and the various WI operational and customer Journey
• Minimum 3 years of overall experience
• Preference will be given to candidates with experience in working on change agenda
• Knowledge of UK/Europe financial services industry
• Comfortable to work in a heavily matrixed environment
• Demonstrable knowledge and understanding of customer needs.
• Strong focus on delivery with excellent communication, presentation and writing skills
• Experience in working with data from several different sources simultaneously.
• Happy to use initiative and make suggestions to improve current processes.
• Good overall knowledge and willingness to learn and become proficient in numerous applications used within FIL

Please note that the role is a short-term contract role for 9 months.