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Customer Service Agent
FNP
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Respond to Inbound, outbound calls, internet queries and complaints to ensure effective communication is taken and maintain customer service levels
- Document all call information according to standard operating procedures
- Organize and dispatch daily customer orders. Manage refunds and returned items.
- Receive, track, and report on the conversion of all inquiries received via email and phone into sales
- Work closely with the service partners teams to ensure that all online purchases are delivered.
- Manage payment systems in accordance with company procedures and policies
- Deliver customer service activities to optimize and exceed sales targets, profitability and customer satisfaction
- Carry out duties to help support the vision, mission statement in line with the companys core values
- Team player
- Service oriented mindset
- Able to work in a fast-pace environment
- Preferably with customer service experience
- Able to work 5 day work week, 9 hour shift between 7am-9pm.
- Need to be able to work weekends and do shift work.
Employment Type: Full Time, Permanent
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People are getting interviews at FNP through
People are getting interviews through
(based on 14 FNP interviews)
Job Portal
Referral
Walkin
43%
14%
7%
36% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at FNP are saying
Customer Service Agent salary at FNP
reported by
1
employee
with 1
years exp.
₹2.4
L/yr - ₹3
L/yr
8%
less
than the average Customer Service Agent Salary in India
View more details
What FNP employees are saying about work life
based on 337 employees
Strict timing
Monday to Friday
No travel
Day Shift
FNP Benefits
Submitted by Company
Health Insurance Soft Skill Training Team Outings 
Cafeteria Work From Home Job Training
Submitted by Employees
View more benefits 
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