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Technical Support Engineer
0-3 years
₹ 3.6 - 6.1L/yr (AmbitionBox estimate)
Noida, Mumbai, Chennai + 1 more
1 vacancy
Technical Support Engineer
FCm Travel Solutions
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Investigate, analyse, diagnose, and resolve incidents within SLAs.
- Understand, replicate, provide relevant findings regarding incident to Level 3/Vendor for further investigation, fixes.
- Ascertaining and analysing the root cause of incidents to determine how these problems can be solved or be prevented from occurring.
- Break down problems or processes into their constituents parts, identify causes and effects patterns and analyse problem to arrive to an appropriate solution.
- Effectively update on the status of critical problems to the business and keep them informed on the progress, through effective communication.
- Understanding service requests requirements and being able to perform required changes with correct expectations.
- Create, update, and maintain knowledge articles/documentation database in Salesforce portal.
- Create, maintain team process documentation in team repository.
- Proactively help to ideate and propose solutions to increase team efficiency.
- Train Level 1 and Peers through knowledge sharing.
- Manage escalations effectively, proactive monitoring of follow-ups with respective parties.
- Develop strong understanding of the product, service, or technology to perform troubleshooting procedures, system architecture, common technical issues, service requests.
- Continuous learning on new technologies as and when deployed.
- Attend meetings as required to provide technical expertise.
- Develop Problem Solving skills to be adept at analysing complex problems, identifying their root causes, and devising effective solutions. This may involve collaborating with other team members or researching solutions independently.
- Develop Communication skills to have effective communication when explaining technical concepts and solutions to customers who might not have a technical background. Clear and concise communication helps customers understand the steps they need to take to resolve their issues.
- Develop a strong partnership with peers and internal stakeholders, including Global teams.
- Proven ability to analyse logs, error messages, and system outputs to diagnose incidents.
- Strong problem-solving, communication, collaboration skills.
- Travel industry experience, preferably in any travel technology role.
- Understanding of the travel industries & key contacts.
- IT Degree or Diploma is desirable
Employment Type: Full Time, Permanent
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Rating based on 2 Technical Support Engineer
reviews
Anonymous · Software Development
in Bangalore/Bengaluru
Nothing. if you want mental peace and career growth. NEVER JOIN THIS COMPANY I REPEAT NEVER!
Work environment toxic, political manager, mental Herrasment
Read 2 reviewsTechnical Support Engineer salary at FCm Travel Solutions
What FCm Travel Solutions employees are saying about work life
FCm Travel Solutions Benefits
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