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4.4

based on 245 Reviews

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17 FCI CCM Jobs

Production Support Engineer

3-8 years

Noida

1 vacancy

Production Support Engineer

FCI CCM

posted 15d ago

Job Role Insights

Flexible timing

Job Description

We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

Issue Resolution and SLA Adherence:
  • Resolve complex issues with minimal downtime and adherence to SLAs.
  • Perform RCA for critical failures and provide comprehensive documentation.
  • Implement failover mechanisms for high availability during outages.
Automation and Predictive Analysis:
  • Automate recurring tasks using Python, Bash, or other scripting tools.
  • Configure proactive monitoring and alerts to minimize manual intervention.
  • Use predictive analysis to identify and preempt potential failures.
Technical Expertise:
  • Troubleshoot databases (SQL/NoSQL) and optimize query performance.
  • Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
  • Develop and maintain solutions using Java and Spring Boot.
Collaboration and Documentation:
  • Conduct biweekly review meetings with stakeholders.
  • Escalate critical issues to Level 2 with detailed analysis and logs.
  • Maintain clear documentation of workflows, application flows, and resolution playbooks.
  • Foster a collaborative team environment by sharing learnings and solutions.
Monitoring and Alerting:
  • Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
  • Set up proactive alert systems to address potential system issues.
  • Audit monitoring configurations to align with evolving system requirements.
New Feature Development and Maintenance:
  • Collaborate with product teams to deploy new features effectively.
Desired Candidate profile:
  • Bachelor degree in computer science or related field.
  • 3+ years of experience in production support or related roles.
  • Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
  • Proficiency in scripting languages like Python and Bash.
  • Familiarity with cloud services, microservices architecture, and DevOps tools.
  • Strong analytical and problem-solving skills with RCA and log analysis experience.
The company offers a range of employee benefits including:
  • Cashless medical insurance for employees, spouses, and children
  • Accidental insurance coverage
  • Life insurance coverage
  • Retirement benefits including Provident Fund (PF) and Gratuity
  • ESI*
  • Complementary meal coupons
  • Company-paid transportation
  • Sodexo benefits for income tax savings
  • Paternity & Maternity Leave Benefit
  • National Pension Saving

Employment Type: Full Time, Permanent

Read full job description

FCI CCM Interview Questions & Tips

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People are getting interviews at FCI CCM through

(based on 12 FCI CCM interviews)
Job Portal
Campus Placement
Referral
67%
25%
8%
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at FCI CCM are saying

4.0
 Rating based on 1 Production Support Engineer review

Likes

Good service and fun

Dislikes

No reason

Read 1 review

Production Support Engineer salary at FCI CCM

reported by 4 employees with 2-3 years exp.
₹4.4 L/yr - ₹5.3 L/yr
8% less than the average Production Support Engineer Salary in India
View more details

What FCI CCM employees are saying about work life

based on 245 employees
50%
76%
60%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FCI CCM Benefits

Submitted by Company
Health Insurance
Team Outings
Free Food
Tax Free Benefits
Free Transport
Cafeteria +7 more
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Food
Job Training
Soft Skill Training +6 more
View more benefits

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FCI CCM Noida Office Location

View all
Noida, Uttar Pradesh Office
Headquarter
FCI- CCM, Fusion Square, Plot No. 5A & 5B 8th Floor, Sector 126, Noida UP 201 303, India Noida, Uttar Pradesh
201303

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