Client Servicing Manager/Sr Manager

Role & responsibilities

Monitoring daily Helpdesk activity. • Monitoring daily outstanding of claims. • Handling team of 3 5 personnel. • Second level escalation point for assigned Clients & Brokers. • Monthly Client visits and attending meetings with HR of Respective corporates. • Monthly meetings with Client / Brokers / Insurers on pending issues. • Co-ordinating with Broker / Insurer for endorsement, policy copy and end to end claim process for all clients assigned. • Schedule roster as per clients requirement. • Maintain excellent relationship with client. • Prepare & Publish MIS reports Daily/Weekly/Monthly to the Manager. • Handle Escalation & High Value claims. • Train the new joiners in the system and on the new developments on clients SLA • Follow-up with the insurance/client/corporate for SLAs renewal.

Preferred candidate profile

3-7 years in Client Servicing, Business development or Client Relationship Management from TPA / Broking / Health Insurance sector.