Facility Executive - Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Executive - Soft Services

Integrated Facilities Management - Work Dynamics

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.

Achievement of the Key Performance Indicators and Service Level Agreement targets

Property Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all cleaning functions, Pantry and Mailroom Pest Control, Indoor plant maintenance services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Ensure Helpdesk service/Corrigo requests are attended to in time.
• Effectively manage the mailroom services to ensure an on time deliverable system
• Achieve client satisfaction to Client expectations.

Reporting

• Daily/Weekly reports.
• Contribute to the Monthly Management Report to client and other reports as required.

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery
• Prepare tender documentation, evaluation of tenders; prepare contracts
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.

Others

• Manage all Health and Safety issues and actively participate in Health and Safety reviews
• Tertiary qualifications in property, building or facilities management required.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with manager

Is able to make difficult decisions and resolve problems or improve operations.

Actively searches out opportunities to achieve best results

• Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

Sound like you. To apply you need to have:

Mastery in the field

You should have earned an experience of more than 4 to 5 years in Facility Management - Soft Service . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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