Application Support Analyst (Hospitals) MHA preferred

We are urgently hiring for Application Support Analyst. Interested candidates can share their CVs at minu.rana@eyeqindia.com or 9654425677.

Job Description:

• Application support services for Eye Q EMR/HMR
• Troubleshooting service requests that come in via tickets, email and/or phone
• Identifying solutions to non-standard requests and problems
• Solving moderately complex application related problems
• Providing timely resolution to many application related errors/issues
• Testing functionality of application
• Coaching, providing feedback and guiding others
• Serving as a resource to others in the IT department
• Document and communicate effectively in order to ensure timely resolutions
• Working with third-party vendors in order to support the Eye Q product
• Analyzing technology solutions options and provides feedback to appropriate parties
• Analyze functional specifications of the supported system and determines potential impacts to end-user workflows.
• Conduct and manage end user application training for Existing and New Users.
• Document the change requests and coordinate with application development team to execute system changes.
• Perform data analysis and extract insights from trends to help improve the operational activities
• Support in developing, implementing policies & procedures to ensure that systems support the organizations business requirements and meet the needs of end users.