Exxat - Customer Success Specialist (5-7 yrs)

Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences.

We are actively seeking a talented and experienced Customer Success Specialist to join our dynamic team.

Responsibilities:

Product specialist:

- Know-how about the Exxat application and providing the knowledge of using Exxat application to the fullest.

- Knowledge of the disciplines served by Exxat.

- Participate in UAT activities for product feedback.

Onboarding specialist:

- As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat.

- Ability to learn and adapt quickly to new products or updates to existing products.

- Document the onboarding steps for future reference.

- Understand customer requirements, document it and coordinate with other on onboarding teams and support teams and track it till completion.

- Provide regular updates to the customer success manager and Ops lead(s).

Conducts Webinar.

- Create / Update SOPs, help centre documentation.

Requirements:

- Minimum 5 years of overall work experience in Product Training, Customer service/support, sales.

- Ability to understand user pain points and requirements and articulate solutions based on product capabilities.

- Minimum of 2 years of experience dealing with US client on a regular basis.

- Must have experience in SOP creation / document writing.

- Must have experience in conducting webinars.

- Strong communication skills and English proficiency (email writing, listening, phone conversations and mannerism).

- Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders.

- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting.

- Collaborate effectively with team members, technical teams and leadership.

- Demonstrable ICT skills including current Microsoft Office applications.

- Ability to multi-task, prioritize, and manage time effectively.

- A go-getter and a solution seeker.