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Exxat Customer Success Specialist Interview Questions and Answers

Updated 22 Jul 2023

Exxat Customer Success Specialist Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join ?
  • Q2. Stability and reliable
Round 3 - Technical 

(1 Question)

  • Q1. All about experience so far

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest about your capabilities and potential

Customer Success Specialist Jobs at Exxat

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Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my past experience, basically they ll check you communication....

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and talk. Good communication is they are looking

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Valentines Day

Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence and thinks in larger prospective while speaking in Interview

I applied via Walk-in and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Support Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Support Executive at XYZ Company.

    • Handled customer inquiries and provided solutions

    • Assisted customers in troubleshooting technical issues

    • Resolved customer complaints and ensured customer satisfaction

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to resolve customer issues

    • Provided product information and recommendations to customers

    • Met or ex

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • I have a proven track record of providing exceptional customer service.

    • I am skilled in handling difficult customers and resolving their issues effectively.

    • I have a deep understanding of our products/services and can provide accurate information to customers.

    • I am a quick learner and can adapt to new technologies and ...

  • Answered by AI
  • Q4. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for a more challenging role

    • Seeking opportunities for professional growth

    • Interested in expanding my skill set

    • Want to work in a more dynamic and innovative environment

  • Answered by AI
  • Q5. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.

    • Advancing to a senior position in customer support

    • Leading and managing a team of customer support executives

    • Contributing to the company's growth through excellent customer service

    • Continuing to enhance my skills and knowledge in customer support

    • Building strong relationships with customers and ensuring

  • Answered by AI
  • Q6. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.

    • Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

    • Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

    • Weakness: Being ...

  • Answered by AI
  • Q7. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • Over 5 years of experience in customer support roles

    • Proficient in handling customer inquiries and resolving issues

    • Skilled in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Received multiple positive customer feedback and recognition

  • Answered by AI
Round 2 - Aptitude Test 

Prepare few basic apti questions

Round 3 - Group Discussion 

Be a active participant and always very keen listner to others words, and take initiation and try yo conclude by yourself.

Round 4 - Technical 

(1 Question)

  • Q1. Again some basic questions based on your CV, and be true to the details what you have given details in CV.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be active, even if you don't know the answers show your learning ability atleast.
2) Thorough with the details that you have entered in your CV.
3)Don't be nurvous, the opposite person just need your skills and your knowledge.
4) Maintain body language and communicate maturely.

I applied via Recruitment Consultant and was interviewed in Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Written objective Examination,Prescription reading,
  • Q2. Illegible prescriptions reading and uses of the drug prescribed

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient as you need to waste lot of your time waiting for your interview schedule
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Questionnaire 

1 Question

  • Q1. Different types of joins in SQL, Delete drop truncate difference
  • Ans. 

    Different types of joins in SQL, Delete drop truncate difference

    • Types of joins: Inner join, Left join, Right join, Full outer join

    • Inner join returns only matching rows from both tables

    • Left join returns all rows from left table and matching rows from right table

    • Right join returns all rows from right table and matching rows from left table

    • Full outer join returns all rows from both tables

    • Delete is used to remove specific ...

  • Answered by AI

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Object Oriented Concepts and basic list/tuple/dictionary/ datetime conversion
  • Q2. Project done in last company and how will you help Saama?

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to frame answers end to end and stick to what you have done. Don't try to exaggerate.

I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Informatica scenario based questions
  • Q2. Told to write complex sql queries based on some informations.
  • Q3. Agile methodology
  • Q4. What do you know about Saama

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview experience and good hike.
Round 1 - Behavioral 

(1 Question)

  • Q1. They asked general questions related to some hectic situation faced in previous company / project..

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm . Clear your basics . That's it.
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Exxat Interview FAQs

How many rounds are there in Exxat Customer Success Specialist interview?
Exxat interview process usually has 3 rounds. The most common rounds in the Exxat interview process are Resume Shortlist, HR and Technical.
How to prepare for Exxat Customer Success Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Exxat. The most common topics and skills that interviewers at Exxat expect are Customer Service, Client Onboarding, Salesforce, Active Directory and Clinical Data Management.

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Exxat Customer Success Specialist Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Exxat Customer Success Specialist Salary
based on 116 salaries
₹3.5 L/yr - ₹8.2 L/yr
44% less than the average Customer Success Specialist Salary in India
View more details

Exxat Customer Success Specialist Reviews and Ratings

based on 4 reviews

4.3/5

Rating in categories

3.9

Skill development

4.3

Work-life balance

4.1

Salary

4.1

Job security

3.9

Company culture

3.9

Promotions

3.9

Work satisfaction

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