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Engaged Employer

Expedia Group

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3.8

based on 294 Reviews

49 Expedia Group Jobs

Senior Air Partner Solutions Specialist (Gurgaon)

Expedia, Inc

3.8

based on 294 Reviews

6-11 years

Gurgaon / Gurugram

1 vacancy

Senior Air Partner Solutions Specialist (Gurgaon)

Expedia Group

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis SQL Talent Acquisition Project Management Operations Product Management

+ 4 more

Job Description

The Senior Air Partner Solutions Specialist role sits on the Trips Partner Solutions team in the Travel Partnerships and Media (TPM) division of Expedia Group. This team provides day-to-day operational support for commercial airline partners and internal teams such as managing configuration, investigation, and content management. In this role, your technical expertise and passion for air operation services will be key to improve the experience of our travelers and travel partners.

In this role, you will:

Issue Management: Perform in-depth research and investigation of complex air issues and drive root cause analysis to issue resolution.
Troubleshooting: Troubleshoot price changes and reviewing competitive air content/pricing analysis report.
Cross-functional Collaboration : Work closely with various teams, including Product Management and Technology, to handle escalations, inquiries, and new initiatives, while supporting the rollout of new features and products.
Strategic Support : Assist in achieving the strategic goals of the air business for the region and support specific in-country projects and workflows to enhance air fulfillment performance.
Data Analysis : Research and analyze data trends to improve customer experience and reduce costs, providing continuous feedback to internal customers through meetings and reports.
Fare and Pricing Management : Ensure new and adjusted fares are correctly integrated into booking systems, advise on fare development, and identify discrepancies in pricing logic to maintain accuracy.
Training and Documentation : Establish and document processes, develop workarounds, train others on specific processes, and mentor analysts by providing direction on critical issues.
Operational Efficiency : Maintain a high level of detail in all tasks, perform effectively in a self-directed environment, troubleshoot issues, and review competitive pricing to ensure operational efficiency.

Experience and qualifications

Experience : 6+ years of experience in air operations, fare management, or a similar role within the travel or airline industry.
Technical Skills : Expertise in Global Distribution Systems (GDS), fare filing, and pricing technologies, a must. Experience writing and using SQL preferred.
Communication Skills : Outstanding verbal and written communication skills to effectively collaborate with cross-functional teams and present findings to stakeholders.
Problem-Solving Abilities : Excellent problem-solving skills to identify and resolve complex issues related to air operations and fare management.
Attention to Detail : Impeccable attention to detail to ensure accuracy in fare integration and operational processes.
Industry Knowledge : Expert knowledge of airline fares, optional services, and industry best practices.
Project Management : Experience in managing projects, coordinating training sessions, and developing process documentation.
Self-Directed Work : Ability to perform effectively in a self-directed work environment, managing multiple tasks and priorities.