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Engaged Employer

EXL Service

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3.7

based on 6.8k Reviews

512 EXL Service Jobs

Senior Manager

EXL Services.com ( I ) Pvt. Ltd.

3.7

based on 6.8k Reviews

8-14 years

₹ 20 - 31.35L/yr (AmbitionBox estimate)

Noida

1 vacancy

Senior Manager

EXL Service

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

This position is responsible for leading and driving high scale transformation programs through improvement and innovation methods. This role ensures that all functional deliverables to internal and external customers are met.

Candidate will have to build a strong foundation of domain understanding, measurement and controls to deliver high performance with a positive customer experience.

Analyze business processes and assist in identifying problems and developing strategies for transformation and improvement projects. Responsible for developing transformation and process improvement strategy at client / engagement level, planning and execution of projects; managing process improvement program for each business working closely with clients and Operations

Keep yourself well informed on the developments in process improvement programs and contribute in developing a business strategy and plans by providing improvement advice and expertise.

Work closely with clients and operations team to identify changes and drive onshore improvement projects for select clients

Support in process enhancement to ensure effectiveness and implement strategy to better customer experience

Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

Business development in select areas; support in RFP, RFI responses from quality perspective

Active participation in client visits, showcasing transformation case-studies

Manage RPA end to end lifecycle across stages from identification of opportunities to firming up the business/commercial construct and project manage solution till BAU stage

Demonstrate thought leadership and state of nation intelligence when identifying right problem areas and devising appropriate solutions

Contribute in award submissions, whitepapers and case studies

Handle high performance teams

Must have led process improvement / transformation program with significant savings (with at least 10 high impact projects led individually)

Must be Lean Six Sigma Black Belt certified (MBB preferred) & have actively mentored 10+ projects

Must have led at least 5 projects and knowledge of project management methodology including PMP, Agile etc.

Minimum 3 years in current role / assignment

Graduate degree is necessary; degree in a quantitative discipline is preferable in Engineering, Statistics etc.

MBA preferred but not essential

Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders

Evidence of problem solving analytical mindset and comfort with business ambiguity

Excellent oral, written communication and presentation skills

Employment Type: Full Time, Permanent

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EXL Service Interview Questions & Tips

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What people at EXL Service are saying

3.3

Rating based on 84 Senior Manager reviews

Anonymous · Data Science & Machine Learning in Gurgaon / Gurugram

Likes

Like the work.culture and supportive colleagues. Lot of opportunities to learn and growth.

Dislikes

Less office parties. Low budget for team engagement activities. Low transport options from company. No parking inside campus for junior employees and even Senior managers.

Read 84 reviews