HR Operations Executive (Kannada/Telugu Speaking)

Role & responsibilities

• Enable high quality and efficient HR Service delivery from P&C Services by contributing to the development, maintenance and improvement of P&C Services under the guidance from Head of P&C Services and the Center of Expertise organization.
• HR processes in scope cover the following process areas: master data, reporting, learning and development, reward and recognition, and talent management.
• Review the processes from centralized P&C Services delivery perspective to provide input for different stakeholders to ensure process alignment.
• Provide input for the Center of Expertise organization for process development through continuous improvement & LEAN methodology to simplify the ways of working.
• Train and coach P&C Services team regarding different HR process and tool related topics and support them in resolving queries relating to these.
• Participate to supporting and advising employees and managers in using HR tools and support them in different P&C processes related questions and administrative actions.
• Participate processing different transactions and handling employee and managers queries.
• Respecting targets for quality and service level agreements. Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date
• Working closely together with other P&C colleagues within P&C Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience.
• Reporting time and other process performance data based on request.
• Maintaining working instructions and knowledge base.
• Supporting process improvements and harmonization activities.
• Participation in team meetings, process analysis and improvement actions.

Skills Required

• Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management)
• Experience in using Workday and/or other HR solutions as an advantage.
• Experience of working in a shared service center.
• Experience in Voice based process will be an added advantage.
• Strong working language skills required for English & Kannada or English & Telugu
• Empathy and true service mindset to ensure great employee experience for the service delivery.
• Promoting two-way communication with an exchange of information, opinion and feelings
• Actively listening to the input of others and summarizing information to ensure they have been understood.
• Ability to create reports and analyze data.

Perks and benefits

• Bus Transportation.
• Daily Breakfast and Lunch
• Health and Wellness activities.
• Employee Satisfaction
• 5 days - Permanent Job (Work from Office)

Note: Send your resume to radhika.narayanan@kone.com