EXECUTIVE N - SERVICES

External Job Description

Objective: Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required Reporting of data as required to SSE, UH & central function Main Responsibilities: · Monitoring daily updates of all activities on the Paint Assist app · Daily monitoring of on time visits and follow ups to all new sites by customer associates CA or Sales Associates SA · Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives · Prompt updation of records of the new joinees/exits at a CA/SA level to SSE · In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring · Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning · Approving business entries into the application post appropriate checks & validation Other responsibilities: · Undertake regular trainings for faster adoption of updated features of the business app · Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs Scope of Work A People Management Scope Range of no of Direct/ Indirect Reports: · Performance of Customer associates/Sales Associates · Co-ordination with trainer, TA, TSE & SSE for contractor training needs · Co-ordination with DA, CC & SD for focused product requirements and leads c Geography Coverage Country-wide/ State-wide / Area-wide d Corporate Coverage Company-wide / Business Unit or Function-wide / Sub-function-wide / Other: NA Key Interactions Internal: Customer associates, Sales Associates, Colour consultants, Designer Associate, Senior Sales Executive, Unit Head, Technical Associate, Technical Sales Executive External: Customers, Store owner, contractors, other influencers Role Requirements Qualifications Essential: · Graduate Degree in any stream BA/BSc/BCom/BBA/BBM/BMS · Minimum of 50% marks throughout education without any backlogs · Graduation must be through a full time course · Applicants with an Engineering background BTech/BE/Diploma/BPharma will not be considered Desired: Candidates with MBA/PGDM in Sales and Marketing Desired: 1-2 years of experience in sales function in any organization Functional Competencies · Fluency in English, Hindi & local language · Excellent communication and people skills · Should have a working knowledge of MS Excel, MS Word, MS Powerpoint Behavioral Competencies · Willingness to work in a retail environment and engage with clients across age and income groups for 85 hours a day and 6 days in a week Extensive travelling across the region · Be diligent and ensure timely attendance / completion of all programs and modules designed by for training and development of customer associates Additional Requirements · Should have a two-wheeler with valid driving licence · Should have an android phone with latest updated operating system · Age to be between 26 - 30 Years