Customer Relationship Executive

Excel International is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey

A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers.

This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction.

Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner

Resolving customer complaints and finding creative solutions to customer problems

Building rapport and relationships with customers to foster loyalty and repeat business

Gathering customer feedback and making recommendations for improving customer service

Keeping up-to-date with the latest products and services offered by the company

Keeping accurate records of customer interactions and transactions

Collaborating with other teams within the company to ensure that customer needs are metRequirement

Experience in customer service or a related field

Excellent communication and interpersonal skills

Ability to handle difficult or emotional customer situations with empathy and professionalism

Strong problem-solving skills and the ability to find creative solutions to customer problems

Ability to multitask and prioritize effectively

Familiarity with customer relationship management (CRM) software

A passion for delivering excellent customer service.