Process Associate | Rotational Night Shifts | Hitech City

Job description:

Our Process Associate Trainees (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.

The Responsibilities:

• Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules
• Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
• Log Active Interventions so they can be reported on at a Company level
• Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
• Interviewing test takers with required documentation
• Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
• Supervise the examination for the entire period and document the same in the database.
• Participate in weekly review meetings.
• Report technical issues during the exam to the technical support team
• Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.

Additional Position Information:

• Onsite (work of office)
• Location: Hitech City
• Core Hours: Rotational - Night Shifts
• Core Days Worked: 5 Days
• Shift Schedules/Week off will be defined by the Work Force Management Team as per the business requirement.

Desired Attributes:

• Excellent verbal and written communication (English required)
• Ability to communicate effectively with customers and employees
• Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
• Ability to be responsive and adept at problem-resolution and critical thinking
• Ability to achieve positive satisfaction results from customers and employees

The Benefits:

• Competitive Pay
• Two-way Cab Services (Selective Regions)
• Healthy work Culture
• Career Growth Opportunities
• Learning and Development Opportunities
• Company Sponsored Health Insurance
• Referral Award Program
• Company Provided IT Equipment