Guest Service Associate

The Guest Service Associate is the first point of contact for guests at our resort, responsible for delivering exceptional customer service and ensuring a memorable experience. This role involves managing guest check-ins and check-outs, addressing inquiries, and providing information about resort amenities and local attractions.

Job Descriptions :-

1. Guest Check-In/Check-Out:

• Welcome guests upon arrival and facilitate a smooth check-in process.
• Handle guest check-outs efficiently, ensuring accuracy in billing and payments.

2. Exceptional Guest Service:

• Respond to guest inquiries, providing assistance and resolving issues promptly.
• Maintain a friendly and approachable demeanor to enhance guest experience.

3. Information and Assistance:

• Provide detailed information about resort amenities, activities, and local attractions.
• Assist guests in planning activities, making reservations for dining, spa services, and excursions.

4. Communication:

• Act as a liaison between guests and resort departments (housekeeping, maintenance, etc.).
• Ensure guest requests and feedback are communicated to the appropriate teams.

5. Administrative Support:

• Maintain accurate guest records and ensure compliance with privacy regulations.
• Assist with general administrative tasks as needed.

Qualifications & Skills :-

• Any degree or Diploma in Hotel Management.
• Excellent English communication and interpersonal skills.
• Proficiency with computer systems