Assistant Operations Manager

Key Responsibilities:

• Support to Vice President of Operations:
• Assist the Vice President in managing day-to-day resort operations, ensuring alignment with strategic goals and performance objectives.
• Serve as a liaison between the Vice President and operational teams, ensuring timely communication and effective execution of directives.

• Cross-Resort Coordination:
• Collaborate with General Managers and Heads of Departments across resorts to ensure consistent operational excellence and service delivery.
• Monitor key operational metrics and provide feedback to resort leadership to optimize performance across properties.
• Drive alignment on operational policies, procedures, and standards to maintain uniformity and best practices.

• Operational Oversight:
• Oversee the smooth operation of resort activities, addressing any issues that may arise to ensure minimal disruption to guest services.
• Conduct regular reviews of resort operations, identifying areas for improvement and ensuring corrective actions are implemented.
• Ensure that all resorts are operating in compliance with internal policies, health and safety standards, and industry regulations.

• Performance Monitoring & Reporting:
• Track and report on operational performance metrics across resorts, including occupancy rates, guest satisfaction, and revenue targets.
• Provide regular updates and insights to the Vice President on the performance of each resort, including recommendations for enhancements.
• Assist in preparing operational reports, budgets, and forecasts as required by senior leadership.

• Operational Support & Troubleshooting:
• Act as a key point of contact for resolving operational challenges and ensuring that any issues are quickly addressed by the appropriate teams.
• Facilitate collaboration between resorts for resource sharing and problem-solving, fostering a cohesive network of properties.

• Team Development & Leadership:
• Support GMs and HODs in the professional development of their teams, promoting a culture of accountability, collaboration, and continuous improvement.
• Foster strong working relationships between operational teams across resorts to promote seamless communication and coordination.