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Customer Support Executives
Ever Green Solutions
posted 5mon ago
Job Description
EverGreen Solutions is looking for Customer Support Executives to join our dynamic team and embark on a rewarding career journey
- Customer Interaction:Respond promptly to customer inquiries through various channels, including phone, email, and chat
- Provide accurate information and assistance to customers regarding products, services, and inquiries
- Issue Resolution:Identify and assess customers' needs to achieve satisfaction
- Resolve customer issues, complaints, and concerns in a professional and timely manner
- Escalate complex issues to the appropriate department for resolution
- Product Knowledge:Maintain a thorough understanding of company products and services
- Stay informed about product updates, features, and relevant information
- Documentation:Document customer interactions and transactions accurately
- Update customer information in the database during and after each interaction
- Quality Assurance:Adhere to customer service policies and procedures
- Ensure high-quality service delivery in line with company standards
- Feedback Collection:Collect customer feedback and insights to identify areas for improvement
- Provide feedback to the team and relevant departments for process enhancement
- Cross-Functional Collaboration:Collaborate with other departments, such as sales and technical support, to resolve customer issues efficiently
- Training and Development:Stay updated on industry trends and best practices in customer support
- Participate in training sessions to enhance product knowledge and customer service skills
Employment Type: Full Time, Permanent
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based on 3 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Ever Green Solutions Benefits
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