Customer Support Executive

Dear Candidate,

Greetings from Aditi Tracking Support Pvt. Ltd.

We appreciate your interest in our Company. To provide you with more information about the job and our organisation,

Below are the details:

Company Website: www.adititracking.com

Location: Mumbai, Malad West

Position: Customer Support Executive

Company Overview:

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.

JD Customer Support Executive

Overview: Customer Support Executive

A Customer Support Executive is responsible for providing excellent customer service, addressing customer inquiries, and resolving issues efficiently. They act as the frontline representatives of the company, ensuring customer satisfaction and loyalty.

Role and Responsibilities:

1. Customer Interaction:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products and services.
• Handle customer complaints and escalate issues when necessary.

2. Problem Resolution:

• Diagnose and resolve customer issues.
• Follow up on unresolved issues to ensure timely resolution.
• Coordinate with other departments to resolve complex issues.

3. Documentation and Reporting:

• Maintain detailed records of customer interactions.
• Generate reports on customer feedback and service trends.
• Provide insights and suggestions for improving customer service processes.

4. Product Knowledge:

• Stay updated with product and service information.
• Educate customers about new features and benefits.
• Assist customers in using products and services effectively.

5. Customer Feedback:

• Collect and analyze customer feedback.
• Communicate customer needs and preferences to the product development team.
• Participate in developing strategies to enhance customer satisfaction.

6. Continuous Improvement:

• Participate in training sessions to improve service skills.
• Stay informed about industry best practices.
• Implement new tools and technologies to improve customer support.

7. Team Collaboration:

• Work closely with team members to provide seamless service.
• Share best practices and knowledge with colleagues.
• Participate in team meetings and contribute to team goals.

By fulfilling these responsibilities, a Customer Support Executive plays a crucial role in ensuring a positive customer experience, which ultimately contributes to the company's success.

Shift Time - 24*7