System Engineer - DNS/Active Directory (7-10 yrs)

Job Description :

Role & Responsibilities :

- 7+ years of professional experience in an Operations or Production Support environment on system administration.

- Good hands-on experience in managing Active Directory, DNS, DHCP & Microsoft 365.

- Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks.

- Good hands-on experience on VMware ESXi, Horizon VDI and Hyper-V virtualization technologies.

- Administration & troubleshooting skills on SSO, Okta, Microsoft MFA.

- Hands on experience in patching & updating windows OS environment using SCCM & WSUS servers.

- Work with Security team to fix vulnerabilities identified in the systems & applications.

- Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, routers, switches & interfaces.

- Facilitate investigation of complex technical issues, work with vendors if needed & evaluate RCA's.

- Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services.

- Should be able to work with IT infrastructure SME teams to troubleshoot P1 & P2 incidents.

- Have administration knowledge on Cloud models like Azure & AWS.

- Self motivated, able to prioritize and execute tasks in a high-pressure environment.

- Ability to work in a team-oriented & collaborative culture.

- Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC.

- Experience in ITIL Processes i. Incident/Problem/Change/Event Management.

- Advanced proficiency with MS Office Tools, Service Now, Reporting.

- Good communication & interpersonal skills.

- Strong stakeholder management skills.

- Good listening and communications skills planning skills.

- Analytical mindset and critical thinking.

- Able to cope with pressure.

- Good problem-solving skills.

- Team player & able to collaborate with others.