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Essencea Infoserv

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2.6

based on 132 Reviews

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4 Essencea Infoserv Jobs

Team Leader - Customer Service - Chat/Email Process

Essencea Infoserv Pvt Ltd

 · 

2.6

 based on 132 Reviews

1-3 years

₹ 2.75 - 3.5L/yr

Hyderabad / Secunderabad

2 vacancies

Team Leader - Customer Service - Chat/Email Process

Essencea Infoserv

posted 5d ago

Job Role Insights

Fixed timing

Key skills for the job

Chat Process Team Handling Team Leading Email Process BPO Customer Service Semi Voice

+ 2 more

Job Description

*Answer incoming queries through email or chat and the calls to take appropriate actions. *Responsible to provide the training to new candidates and refresher training to enhance the performance of the agents. *Take care of shrinkage and attrition.°*Handle a team of 10-15 agents *Proficient English skillset *Drive team's performance by sharing feedback with bottom performers on daily basis *Should have min 1yr work experience as a team leader°

Employment Type: Full Time, Permanent

Read full job description

Prepare for Team Leader Customer Service roles with real interview advice

What people at Essencea Infoserv are saying

What Essencea Infoserv employees are saying about work life

based on 132 employees
66%
53%
80%
93%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Essencea Infoserv Benefits

Work From Home
Job Training
Cafeteria
Soft Skill Training
Health Insurance
Education Assistance +6 more
View more benefits

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