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Director of Account Management
Espresa
posted 5d ago
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Job Description
- Collaborate with Customer Success teams to gain deep insight into our client portfolio and understanding of our program scope and customer engagements.
- Build and maintain strong, long-lasting relationships with existing clients that support retention and expansion.
- Cultivate and maintain a deep understanding of the company s product offerings and the ability to articulate our value proposition to clients.
- Ensure that clients are satisfied and realizing value from our products and services, offering strategic guidance to help them achieve their goals.
- Collect client feedback and work with the product team to improve offerings.
Revenue Retention and Growth
- Develop and execute strategic plans for optimal account growth and retention.
- Implement a proactive plan for timely, favorable customer renewals.
- Identify and seize upsell or cross-sell opportunities within existing accounts.
- Manage contract negotiations for renewals and expansions.
- Optimize processes that will drive and improve efficiency in all aspects of client management - order execution, payment processing, CRM, analytics and reporting dashboards.
Leadership
- Manage a growing team (1 Account Manager today with future growth expected).
- Design strategic account management processes that can be deployed in a scalable way as the portfolio and Account Management team grows.
- Collaborate with Customer Success, Sales, Marketing, and Product teams to guide the company s strategic direction and boost overall account management effectiveness.
What You Bring to Espresa
- Industry knowledge and experience working with large employer accounts and impacting revenue.
- Ability to convey ideas, expectations, and information effectively and clearly.
- Strong presentation skills to clearly communicate Espresas product vision to stakeholders, establishing credibility and highlighting Espresa s value.
- Capable of operating independently as a self-starter, adept at prioritizing and managing multiple tasks within tight deadlines.
- Ability to flourish in a fast-paced, dynamic, and entrepreneurial environment.
- Possess an unwavering commitment to ensure the company not only meets but exceeds its targets.
- Inspire and motivate, fostering a culture that maximizes the passion and potential of Espresa s employees.
The Must Haves
- Extensive (10+ years) of account management experience in Enterprise SAAS, experience in the employer benefits and/or HR technology industry is preferred
- BA or BS and MBA or other advanced degrees highly desired - experience in lieu of degree considered.
Nice to Haves
- Start-up experience
- SalesForce CRM
- Direct Sales
Employment Type: Full Time, Permanent
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