Order Management Associate

Role & responsibilities

Order Management:

Daily:

• Order acknowledgment to customers on new orders
• Review 830-APE Schedule changes Daily
• Review Demand Detail daily for order alignment
• Manage to expedite and push out requests from customers.
• Complete late-line coding for assigned customer orders.
• Review the Customer MRM tool.
• Review Import Error Report daily.
• Review suspended records daily.
• Proactively expedite with manufacturers to minimize delivery impact for customers.
• Monitor customer orders for correct sales prices entered.
• Correct any errors or mispriced POs.
• Communicate any pricing discrepancies to customers.

Weekly:

• Conduct effective open order management to ensure customer delivery expectations are met
• Manage lengthier/time-consuming requests from customers (reports, etc.)
• Review suspended records to ensure orders are not stuck in EDI.
• Review John Deere Demand Detail to ensure discrepancies are cleared up, and future items are not impacted.
• Participate in a joint call with your supply chain specialist and Customer Experience Manager to discuss OTD performance, service levels, and bottlenecks.
• Review customer OTD using Power BI.
• Process new ship-to IDs within Software for EDI
• Process Forecast/SKU relationship within 830-APE for demand to show within company systems.
• Support accounting with any inquiries related to pricing discrepancies & payment issues.
• Attend weekly green team meetings for awareness regarding ECR & SCR status updates.
• Process customer complaints through the internal CAPA process.