Software Support Engineer - Solutions Support

Are you

Interested in working for an international and diverse company

Looking to use your troubleshooting skill

Interested in developing your career in a leading packaging and printing industry

Looking for a friendly and supporting team

If so, read on!

Esko , a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

Within your Role, you will:

• Be the face and voice of the customer within Esko
• Keep the customer informed and updated as you get things fixed
• Learn and plug into the latest trends and master the newest technologies, because our industry doesn t stand still
• Be part of a customer-centric team of experts, looking after Subject Matter Experts to enterprise customers
• React to issues and proactively anticipate customer challenges
• Build a trusted partnership with the customer
• Help the customer to continuously get the best value they can from the software.

We are looking for a Professional who is:

• Good communicator with the ability to defuse tense customer situations.
• Empathy for other people (colleagues and suppliers as well as customers!)
• Proactive to the problem at hand, as well as challenging how we eliminate problems in future!
• Excellent listening skills and ability to understand and interpret customer needs and manage customer expectations.
• Fluency in English
• Has knowledge on how web applications work either by experience or by qualification.
• OK to work in shifts as this is a 24/7 support organization. The shift timings are as follows:
  • First Shift: 06:30 AM to 03:30 PM IST
  • Second Shift: 02:30 PM to 11:30 PM IST
  • Night Shift: 10:30 PM to 07:30 AM IST (next day)
• Willing to work on weekends. As this is a 24/7 support organization, you might get scheduled to work on Saturdays AND/OR Sundays. But this will be considered as your workday, and you can take any other two days as your week off based on the planning of the schedule by your team leader.
• Willing to work from office.

Your education and background experience will include:

• Experience in problem solving, and a quick learner.
• Analytical mindset, with a calm, methodical approach to problem-solving.
• Direct experience in handling complex technical issues with customers and/or suppliers.
• EITHER: 1-2 years in IT support or software application/installation support.

If you ve read the job description and are worried that you don t have every box ticked, that s still OK, you can still drop us a line to talk about why you think you re just right for this role.

At Esko , a Veralto Company , innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.

Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World s Most Vital Resources.

What We Value

We believe that real breakthroughs come from teams that think big and respect each other s differences - different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers most pressing needs. And we would love to have you on this journey with us! Apply today.

Our Culture

More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.

Our Values

• We serve humanity with purpose and integrity

• We unlock ingenuity for customer success

• We deliver results as a team

• We continually improve for enduring impact

Our offer

• We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.

• A career with ESKO will push you and challenge you, providing growth opportunities and the prospects to advance your career.

• If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.

• At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates.

Equal Opportunity:

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, colour, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you ve ever wondered what s within you, there s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.