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Support Administrator
Esko-Graphics
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Support Administrator is a unique opportunity to
Contribute in a meaningful way by providing quality and efficient technical service to one of our valued SaaS customers and one of the largest recognized Brands in the world .
The Support Administrator is responsible for the following:
- End User Support
- Security Maintenance & Administration
- Data Maintenance & Administration
- Reporting and continuous improvement
- Training & Demonstrations
- Workflow & Site Configuration Responsibilities
In this role, the Support Administrator will:
- Act as the main point of contact for end-user support for the customer s WebCenter site.
- Provide end-user support remotely on a daily basis.
- Maintain and modify the customer s site by managing user accounts, creating and editing attributes, and fine-tuning end-user security settings.
- Understand and adhere to any Site Maintenance workflows and Standard Operating Procedures established by the customer and the ESKO global Solution Architect team.
- Provide software and procedural training to users and assist customer sponsors in supporting the systems use within the customer organization.
- Provide reports, evaluations, and other paperwork as requested by the Customer management.
- Escalate issues to Supplier (ESKO) Technical Support as needed and stay closely involved in any support and status calls required to resolve issues.
- Keep themselves up to date on latest ESKO innovations and, in consultation with the Solution Architect team, propose platform improvement in conjunction with Customer s objectives.
- Be able to make small workflow adjustments to the system in order to support continuous improvement initiatives.
- Work as one of the liaisons between ESKO and the customer in order to help the customer get the maximum outcome out of their investment in the platform.
- Work as a team with other System Admins, internal customer Stakeholders, and ESKO colleagues involved in the account.
- Use tools provided by the customer to support the management of incoming requests (Excel, Jira, Azure DevOps, Smartsheet, etc ) and as part of continuous improvement, update related processes and workflows to increase efficiency.
Critical Success Factors for the Ideal Candidate Profile are:
- Excellent communication and presentation skills, both verbal and written.
- Be an agent of change and improvement, always seek new ways of improvement, and seek challenges to resolve them.
- Ability to configure WebCenter or aptitude to learn quickly from ESKO s internal training programs and mentoring opportunities.
- Active learner who enjoys discovering solutions to problems by building and testing new ideas.
- Strong problem-solving skills and capability to maintain focus in a demanding environment.
- Ability to adjust assignments to best align with customer s needs.
- Attention to detail, ability to understand and adapt to company and customer processes and procedures.
- Technical aptitude and interest in embracing new technologies to maintain and increase customer satisfaction.
Your Education and/or Background Experience will include:
- Three to Five years experience with SaaS or Enterprise software solutions in a support role
- Bachelor s degree in Computer Science or related discipline
- Involvement in Graphic Services Production or with Digital Asset Management solutions
- Experience in leading user training
- Knowledge of full-lifecycle implementation and/or development
- Intermediate skills using Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Power BI)
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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What people at Esko-Graphics are saying
Support Administrator salary at Esko-Graphics
reported by
2
employees
with 5-6
years exp.
₹10.4
L/yr - ₹13.3
L/yr
213%
more
than the average Support Administrator Salary in India
View more details
What Esko-Graphics employees are saying about work life
based on 37 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Esko-Graphics Benefits
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