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Support Administrator
Esko-Graphics
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
The Support Administrator is responsible for acting as the main point of contact for end-user support of the customer s WebCenter site. They will proactively monitor and investigate errors and conduct master problem investigations, liaising with multiple departments and documenting the findings.
This is a unique opportunity to contribute in a meaningful way by providing quality and efficient technical services to one of our most valued global SaaS customers, and will be located in India (Remote).
In this role, a typical day will look like
- Maintaining and modifying the customer s site by managing user accounts, creating and editing attributes, and fine-tuning end-user security settings.
- Monitoring a list of errors and proactively researching their root cause before users log a support case.
- Identifying significant workflow errors and conducting master problem investigations.
- Providing reports, evaluations, and other paperwork as requested by the customer.
- Liaising between ESKO and the customer to help the customer obtain the maximum benefit from their investment in the platform.
The essential requirements of the job include:
- Three to Five years experience with SaaS or Enterprise software solutions in a support role.
- Ability to configure WebCenter or aptitude to learn quickly from ESKO s internal training programs and mentoring opportunities.
- Strong problem-solving skills and capability to maintain focus in a demanding environment.
- Willingness to work shifts on a rotation basis to provide cover 24x5.
Employment Type: Full Time, Permanent
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Support Administrator salary at Esko-Graphics
reported by
2
employees
with 5-6
years exp.
₹10.4
L/yr - ₹13.3
L/yr
213%
more
than the average Support Administrator Salary in India
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What Esko-Graphics employees are saying about work life
based on 37 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Esko-Graphics Benefits
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