Add office photos
Premium Employer
i
This company page is being actively managed by
Ericsson Team. If you also belong to the team, you
can get access from
here
Ericsson
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
191 Ericsson Jobs
L2 Operation Support Engineer
Ericsson
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Our Exciting Opportunity
We are now looking for a 2nd Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Mostly application/infrastructure monitoring!
You will,
Support the following systems and functions:
Monitor production system & ensure its performance and stability
Action on issues reported by L1/monitoring teams. Coordinate with L3/vendor team for restoration of any faults
Resolve Trouble Tickets - Resolve day to day customer issues
Coordinate with IT/network teams to resolve any operational or functional issues
Be responsible for answering adhoc requests from various teams
Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
Deploy CRs on production environments and ensure smooth system performance
Follow ITIL processes and exhibit expertise in Incident, Problem and change management
Ensure SLA compliance for application and trouble tickets
Proactively carry out self assessment and work on competence development of self in new solution areas & certifications
Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
Monitor production system & ensure its performance and stability
Action on issues reported by L1/monitoring teams. Coordinate with L3/vendor team for restoration of any faults
Resolve Trouble Tickets - Resolve day to day customer issues
Coordinate with IT/network teams to resolve any operational or functional issues
Be responsible for answering adhoc requests from various teams
Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
Deploy CRs on production environments and ensure smooth system performance
Follow ITIL processes and exhibit expertise in Incident, Problem and change management
Ensure SLA compliance for application and trouble tickets
Proactively carry out self assessment and work on competence development of self in new solution areas & certifications
Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
To be successful in this role, you must have:
Experience in web application development and support
Must have worked in L2 Operations support for minimum 3-4 years.
Strong hands on knowledge of managing and administering Webservers like Tomcat / Apache for hosting Webservices / Microservices in a on-prim or Cloud cluster setup.
Good knowledge of Apache Karaf,Elastic Search , Hazelcast , Kibana , Kubernetes , J2EE , EJB, Servlets, Design Patterns, Spring, JSON
Excellent with OCP, Kubernetes and Oracle WebLogic Server administration
Hands on exp in Apache Karaf,Elastic Search , Hazelcast , Kibana , Kubernetes ,Tomcat, Apache, IIS
Good understanding of Webservices (SOAP, REST) and Micro services
Strong SQL knowledge and stateless databases
Hands on with deployment and maintenance of web-based applications using standard design patterns and Devops tools like Maven, Jenkins, Sonarcube etc.
Strong knowledge of Linux and K8s command-line environment
AppDynamics or Kibana or Grafana or alike monitoring tools experience
Good hands on with tools like WINSCP, PUTTY, TOAD, Remote Desktop
Strong learning and time management skills
Team player capable of working independently
Good communication skills
Should be willing to work in 24*7 environment
Must have worked in L2 Operations support for minimum 3-4 years.
Strong hands on knowledge of managing and administering Webservers like Tomcat / Apache for hosting Webservices / Microservices in a on-prim or Cloud cluster setup.
Good knowledge of Apache Karaf,Elastic Search , Hazelcast , Kibana , Kubernetes , J2EE , EJB, Servlets, Design Patterns, Spring, JSON
Excellent with OCP, Kubernetes and Oracle WebLogic Server administration
Hands on exp in Apache Karaf,Elastic Search , Hazelcast , Kibana , Kubernetes ,Tomcat, Apache, IIS
Good understanding of Webservices (SOAP, REST) and Micro services
Strong SQL knowledge and stateless databases
Hands on with deployment and maintenance of web-based applications using standard design patterns and Devops tools like Maven, Jenkins, Sonarcube etc.
Strong knowledge of Linux and K8s command-line environment
AppDynamics or Kibana or Grafana or alike monitoring tools experience
Good hands on with tools like WINSCP, PUTTY, TOAD, Remote Desktop
Strong learning and time management skills
Team player capable of working independently
Good communication skills
Should be willing to work in 24*7 environment
Good to have skills:
Should have experience in leading a team of 3-6 individuals in an operations support 24x7 environment
Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
Should have experience of interacting with
Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
Should have experience of interacting with
Key Qualifications:
Education: Graduate in Computer Science or similar
Minimum years of relevant experience: 6 years into WebCenter sites & WebLogic Application Server & OCP, Kubernetes
Minimum years of relevant experience: 6 years into WebCenter sites & WebLogic Application Server & OCP, Kubernetes
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Primary country and city: India (IN) || [[location_obj]]
Job details: Technical Authority Expert
Job Stage: Job Stage 4
Primary Recruiter: Shruti Verma
Hiring Manager: Gireejesh Mathur
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operation Support Engineer roles with real interview advice
People are getting interviews at Ericsson through
People are getting interviews through
(based on 260 Ericsson interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
36%
19%
14%
9%
3%
2%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ericsson are saying
Operation Support Engineer salary at Ericsson
reported by
4
employees
₹3.5
L/yr - ₹5
L/yr
14%
less
than the average Operation Support Engineer Salary in India
View more details
What Ericsson employees are saying about work life
based on 6.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ericsson Benefits
Submitted by Company
Benefits and rewards Career benefits Lifestyle benefits
Submitted by Employees
View more benefits 
Compare Ericsson with
Nokia
Compare
Cisco
Compare
Huawei Technologies
Compare
Qualcomm
Compare
IBM
Compare
Accenture
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Vodafone Idea
Compare
Bharti Airtel
Compare
Tata Communications
Compare
Verizon
Compare
ACT Fibernet
Compare
AT&T
Compare
Ciena
Compare
Bharat Sanchar Nigam
Compare
Aerial Telecom Solutions
Compare
Pratap Technocrats
Compare
Share an Interview