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based on 6 Reviews

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IT Support Engineer - L2

Intuitor

based on 6 Reviews

3-4 years

Chennai, Bangalore / Bengaluru, Vadodara

1 vacancy

IT Support Engineer - L2

Intuitor SoftTech Services

posted 6mon ago

Flexible timing

Key skills for the job

+ 3 more

Supporting User Computing Devices: Addressing issues related to all user computing devices, public computer devices, and associated peripherals, including third-party supplier equipment.

Managing Computer Equipment and Software: Configuring and maintaining computer operating system settings and approved software applications to ensure optimal performance for Customer users.

Troubleshooting and Diagnosing Issues: Diagnosing and resolving events impacting the computing environment, including hardware malfunctions for end users, and striving to resolve issues promptly.

Supporting Service Requests: Assisting with tasks assigned by customer service teams or IT backend teams that require on-site intervention. This includes addressing service requests related to the computing environment of Customer s end users.

Onboarding and Equipment Delivery: Facilitating the deployment of new computer equipment for newly hired users and replacing outdated computer configurations.

Managing Expired Equipment: Inspecting and recycling expired computer equipment, temporarily storing it in the local site warehouse, or arranging for its transfer to other Customer sites.

Coordinating Hardware Repairs: Resolving hardware failures, coordinating on-site repairs with third-party suppliers, and assisting users in submitting work orders for hardware troubleshooting.

Resolving OS and Software Issues: Identifying and resolving desktop operating system issues, installing or reinstalling applications, and managing system registrations and activations as needed.

Assisting Users with Service Requests: Guiding users through the submission of service requests and addressing IT-related inquiries.

Arranging Technical Support Visits: Coordinating with end users or on-site staff to schedule technical support visits in response to escalated service requests or incidents.

Documenting Software Changes: Recording all software additions or deletions in accordance with Customer s policies, standards, and authorization processes, ensuring user agreement.

Guiding Users to Resources: Advising users on where to access official documents or self-service application links.

Maintaining and Testing Equipment: Checking settings, testing computer equipment, and performing necessary factory resets, including device driver and firmware updates to resolve or prevent issues.

Handling Data Backups: When replacing equipment or software, managing data backup processes in line with Customer s policies, ensuring secure storage of replaced hardware for a two-week period at on-site facilities.

Data Recovery Coordination: In cases where business-related data cannot be retrieved from storage devices or backups, assisting with data recovery efforts and coordinating with third-party data recovery specialists as necessary, with costs agreed upon in advance by Customer and the third-party suppliers.