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Senior Application Support Engineer
4-5 years
Gurgaon / Gurugram
1 vacancy
Senior Application Support Engineer
Srijan Technologies
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide Level 2 and 3 support for a mix of enterprise and line-of-business applications, both client and internally facing.
- Establish the root cause for service disruptions and escalate to the relevant engineering team or vendor.
- Monitor application performance, including the set-up and configuration of monitors, determining thresholds, and configuring alerts, and designing and maintaining dashboards for both the team and key stakeholders.
- Follow best practices for change management, including authoring change requests and presenting them to the CAB as needed.
- Optimize operational and maintenance processes through integrating new technologies and capabilities.
- Ensure support requests are resolved in a timely fashion.
- Analyze logs, traffic flow and configuration data on a periodic basis to detect and address any anomalies or opportunities to optimize.
- Develop scripts for automation, monitoring, and oversight (PowerShell, Python).
- Consult with internal software engineering teams, vendors, internal users, and clients to improve application performance and/or add functionality.
- Document processes, incident triage, actionable bugs, and suggestions (Confluence, Jira)
- Maintain a record and roadmap for configuration changes and scheduling application updates.
About you
- A bachelors degree in computer science, information technology, information systems or similar.
- Minimum of 4-5 years of experience in a position such as Application Support Engineer, IT Support Technician, IT Service Engineer, IT User Support Technician, or IT Helpdesk Technician.
- Advanced proficiency in deploying and maintaining multi-tiered applications, both off-the-shelf and in-house developed and on-premises and in the cloud.
- Advanced proficiency in troubleshooting, able to quickly help determine cause of application errors and restoring service.
- Intermediate proficiency with monitoring, alerting, and logging tools (New Relic, Logstash).
- Intermediate proficiency supporting WINS-based (Windows, IIS, .NET, SQL Server) solutions.
- A good understanding of SDLC process and Agile methodology.
- Experience supporting research technology solutions (data collection & visualization) is a huge plus.
Employment Type: Full Time, Permanent
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What people at Srijan Technologies are saying
What Srijan Technologies employees are saying about work life
based on 114 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Srijan Technologies Benefits
Work From Home 
Health Insurance 
Team Outings 
Soft Skill Training 
Education Assistance 
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