Senior Customer Service Associate - Non Voice

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Synopsis of the role
Versatile customer service representative with proven experience delivering service standards to customer by handling customer issues on value added services.

What you ll do

• Handle customer issues on value added services.
• Analyze and process request from members.
• Maintain positive and cooperative working relationships with all.
• Collaborate with the team to achieve common goals.
• Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
• Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
• Comfortable with a rapidly changing environment.
• Independently identify troubleshoot customer grievance and then escalate complex problems according to defined escalation procedures
• Openness to work flexible hours and 6 days a week (may include weekends and/or holidays)

What experience you need

• Preferred Knowledge about SAS ( Statistical Analysis System)
• Minimum qualification - Graduate in any discipline 3 to 4 years of work experience of Process Executive
• Excellent communication skills and strong command over the English language.
• Excellent Customer Service Skills.
• Willing to work in a shift-based work schedule.
• Excellent Analytical ability,
• Logical approach towards problem solving
• Data processing and analysis Good excel and database knowledge

What could set you apart:

• Excellent excel skills
• Understanding of Data & analysis skills

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possibleApply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

IND-Mumbai-Equifax Credit Information Services

Function:

Function - Fulfillment / Operations

Schedule:

Full time