Customer Service Senior Representative

Ensuring first contact resolution and responding promptly to customer inquiries. Adhering to operating procedures and regulations in line with policy terms and conditions. Offering quality information regarding health benefits to customers. Monitoring turnaround times to ensure timely resolution of customer contacts. Building collaborative relationships with internal teams to optimize resources. Actively supporting team members and contributing to achieving operational goals. Performing ad-hoc tasks as required to meet business needs.

Description :

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.