Tele-Collection Executive

Role & responsibilities

• Contact customers in Bucket X, 1, and 2 via phone to remind them of their overdue payments.
• Persuade customers to clear dues promptly or agree to repayment terms.
• Monitor assigned accounts and ensure recovery efforts are aligned with company goals.
• Negotiate payment terms with customers while ensuring compliance with company policies.
• Maintain accurate and up-to-date records of all communications, payments, and agreements in the system.
• Adhere to all regulatory and company guidelines related to debt collection.
• Prepare and submit daily and monthly reports on collection efforts and achievements.

Preferred candidate profile

• Minimum 1 year of experience in telecollections or related fields, specifically handling early-stage delinquency buckets (Bucket X, 1, and 2).
• Minimum qualification of HSC (Higher Secondary Certificate) or any Bachelors degree.
• Strong verbal and written communication skills in [Tamil, Telugu, Kannada, Gujarati and Hindi].
• Proficiency in Microsoft Excel is mandatory.