Executive - Tele-Collection (1-2 yrs)

Job Description :

Job Title : Tele Collection Executive

Location : On-site, Saket

Employment Type : Full-time

Preference : Immediate joiners preferred

Job Summary :

We are looking for a proactive and dedicated Tele Collection Executive to join our team in Saket. The role involves managing debt collection processes through phone calls, WhatsApp, email, and references, with a focus on education loans. You will be responsible for resolving customer queries and ensuring accurate record-keeping through our CRM system. This role requires strong communication, multitasking, and problem-solving skills to drive efficient collections.

Key Responsibilities :

- Manage debt recovery across different buckets by engaging with customers via phone, WhatsApp, email, and other references.

- Send professional email communications for debt collection and follow-up.

- Maintain accurate and up-to-date records of all customer interactions using the company's CRM software.

- Address and resolve customer payment issues, escalating complex cases to senior staff when necessary.

- Build strong relationships with customers to encourage timely payments and resolve outstanding issues.

- Collaborate with internal teams to ensure smooth and effective resolution of customer queries.

Desired Skills and Qualifications :

- Experience : 6 months to 2 years in collections, credit control, debt recovery, or telecalling.

- Communication : Strong verbal skills in both Hindi and English (additional languages are a plus).

- Technical Proficiency : Basic computer knowledge and familiarity with social media and email communication.

- Interpersonal Skills : Ability to multitask, manage customer relationships, and resolve issues effectively.

- Independence : Ability to work independently with minimal supervision and manage priorities efficiently.

Education : Minimum qualification of 12th pass.