Amazon Connect Architect

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a dynamic Amazon Connect Architect to drive the architecture and design of our sophisticated IVR and Contact Center solutions.

The ideal candidate will lead the AWS architecture strategy, ensuring seamless integration and deployment of contact center technologies at scale.

• Define and guide the AWS architecture strategy, roadmap, and technical direction for AWS Connect solutions
• Lead the design, development, and deployment processes of contact center solutions
• Work on the migration of on-prem IVR systems to AWS Connect
• Facilitate integrations with CRM and WFM platforms, specifically Salesforce
• Manage complex integrations leveraging Amazon Lex, Lambda, Lens, Polly, Pinpoint, and KVS
• Oversee experience in serverless development and maintain robust serverless Cloud-native services
• Ensure high-quality unit testing and debugging of developed solutions
• Actively participate in the RFI and RFP processes to secure new business opportunities
• Maintain and manage source code effectively using Gitlab, GitHub, Bitbucket, or Code Commit
• Continuously explore new AWS services and features to enhance solution offerings

• Overall, 11 to 18 years of experience with a minimum of 2-3 years in architecting complex IVR and contact center platforms
• Proven experience in building call center, collaboration, or telephony platforms in a Cloud or On-Premises environment
• Background in professional services or consulting in customer-facing roles
• Proficiency in enterprise call center/telecom implementation and operations
• Hands-on experience in software development/DevOps, integrating contact center platforms with CRMs and WFMs
• Familiarity with Amazon Connect capabilities and required deployment skills, including Genesys
• Knowledge of serverless Cloud-native services such as Lambda functions, SNS, SQS, DynamoDB, API Gateway, Step functions, S3, IAM, LEX Designer, CloudWatch, and CloudTrail
• Strong unit test and debugging capabilities
• Experience in Source Code Management tools like Gitlab, GitHub, Bitbucket, or Code Commit

• Prior experience with other contact center platforms like Avaya and Cisco
• Expertise in working with AWS Java SDK to call AWS services

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)