Meet and Greet Guest Relations Executive

Job Title: Meet and Greet Guest Relations Executive

Location: Ahmedabad Airport

Employment Type: Full-Time

Job Summary

We are seeking a warm, professional, and customer-focused Meet and Greet Guest Relations Executive to join our team at the airport. In this role, you will provide personalized assistance to travelers, ensuring a stress-free and seamless airport experience from arrival to departure. This is a dynamic and fast-paced role ideal for individuals passionate about delivering exceptional customer service and hospitality.

Key Responsibilities

• Meet and Greet Passengers:
• Welcome travelers upon their arrival at the airport with a friendly demeanor.
• Ensure every passenger feels valued and well-cared for during their journey.
• Escort and Navigation Assistance:
• Guide passengers through airport processes, including check-in, security, immigration, and boarding.
• Assist with navigating airport amenities such as lounges, baggage claim areas, and departure gates.
• Information and Support:
• Provide accurate information about flight schedules, gate changes, airport facilities, and special services.
• Address passenger inquiries and ensure clear communication.
• Baggage Assistance:
• Assist passengers with luggage handling, including porter services, and provide support during baggage claims if necessary.
• Specialized Services:
• Deliver VIP services for high-profile passengers.
• Provide tailored assistance to elderly travelers, unaccompanied minors, and passengers with special needs.
• Issue Resolution:
• Address and resolve passenger concerns or complaints with professionalism and efficiency.
• Coordinate with airport and airline staff to resolve issues swiftly.
• Coordination:
• Collaborate with airline, airport, and ground staff to ensure smooth passenger flow and high-quality service.
• Documentation and Reporting:
• Maintain accurate records of services rendered, incidents, or feedback in line with airport policies.

Qualifications

• Education:
• Graduate, diploma or equivalent; additional certification in hospitality, tourism, or customer service is a plus.
• Experience:
• Minimum of 1 year of experience in customer service, hospitality, or airport-related roles is preferred.
• Skills:
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first approach.
• Ability to work calmly under pressure in a fast-paced airport environment.
• Multilingual skills are an advantage, especially in widely spoken languages.
• Other Requirements:
• Flexibility to work in rotating shifts, including weekends and holidays.
• Professional appearance and demeanor.
• Physical ability to walk, stand for extended periods, and assist with luggage handling as required.

Benefits

• Competitive salary package.
• Comprehensive training and development programs.
• Uniform allowance.
• Travel and airport-related discounts.
• Career growth opportunities within the airport services and hospitality industry.

How to Apply

If you are passionate about creating memorable airport experiences and thrive in a fast-paced environment, we want to hear from you! Please submit your updated resume and a passport-sized photo to fnaaz@entrepot.in

Contact: For more details, reach out to +91 8828003002