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Order Handling Specialist
Ensto
posted 20d ago
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Fixed timing
Key skills for the job
Job Description
Job Objective:
Enhance customer relations by providing updates on order status, handling inquiries, and managing order-related issues.
Job Responsibilities:
- Provide regular updates to customers on order status, pricing, and any modifications.
- Respond promptly to customer inquiries and provide accurate information.
- Address and resolve customer claims using CRM tools effectively.
- Enter, confirm, and monitor customer orders to ensure accuracy and timeliness.
- Collaborate with the Customer Care Specialist or Team Leader for complex orders.
- Register direct deliveries and validate invoice details for accuracy.
- Calculate and input transfer prices daily.
- Maintain and update customer account information, ensuring accuracy.
- Manage market-specific responsibilities and comply with regional regulations.
Required Skills and Competencies
- Product knowledge, push sales, IFS, Outlook, Excel, CRM, Teams, SharePoint
- Proficiency in English; additional languages (French, Spanish, German) preferred
- Strong time management, adaptability, and attention to detail
- Customer focus, commercial awareness, teamwork, and strong communication skills
What we offer you:
- Flexi Working hours and 5 workdays a week.
- Enthusiastic and encouraging culture for participation.
- Transportation facility from Rewari, Bhiwadi & Gurugram routes.
- Firmly support to Diversity, Equity & Inclusion (DEI) at workplace.
- Global work processes exposure.
Job Specification:
- Bachelor s degree in Business, Supply Chain, or related field.
- 2 to 6 years of experience in Order Handling and Order Processing.
- Hands on experience in ERP systems (e.g., IFS) and proficient in MS Office.
- Experience in customer-facing roles with knowledge of invoicing and order processing.
- Multilingual skills (e.g., French, Spanish, German) are a plus.
Employment Type: Full Time, Permanent
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What Ensto employees are saying about work life
based on 37 employees
Strict timing
Monday to Friday
Within country
Day Shift
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Ensto India Private Limited, Plot No 241, Sector 6, IMT Manesar
Gurgaon/Gurugram
122050
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