OSS Management Engineer

• Splunk administration.
• Troubleshooting and resolving Splunk infrastructure issues, with a strong focus on Splunk IT Service Intelligence (ITSI).
• Efficiently writing complex SPL queries and creating meaningful dashboards and reports.
• Implement and manage Splunk ITSI for Event Management, including the design and configuration of correlation searches and KPI-based alerting.
• Develop and maintain service and entity definitions within ITSI.
• Integrate and manage ITSM APIs and CMDB to ensure accurate and timely data flow.
• Utilize the Grafana Stack for advanced visualization and monitoring solutions.
• Maintain and administer Linux systems, ensuring optimal performance and security.
• Develop scripts and tools to automate workflows and processes, enhancing efficiency and reducing manual efforts.
• Perform administrative functions for tools, including keeping documentation current and handling service requests.
• Provide 24x7 on-call L3 support on a rotational schedule with other team members.
• Participate in user training sessions to increase awareness and proficiency in Splunk usage.
• Ensure timely resolution of incident, problem, and change tickets, escalating issues as necessary.
• Collaborate with other teams to ensure seamless integration of Splunk ITSI with other monitoring and management tools.

Impact

Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.

Scope & Contribution

Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.

Innovation

Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.

• Minimum 4-5 yrs experience in Splunk Administration
• Splunk Certification (Splunk Power User, Splunk Admin, Splunk ITSI).
• In-depth knowledge of ITIL Event Management and Incident Management processes.
• Proficient with Splunk ITSI and its application in Event Management.
• Experience designing and managing correlation searches and KPI-based alerting within Splunk ITSI.
• Familiarity with ITSM API and CMDB management.
• Strong understanding and practical experience with the Grafana Stack for visualization and monitoring.
• Solid Linux administration skills.
• Scripting and development capabilities in multiple languages, such as Python, Bash, or PowerShell.
• Fluency in English with excellent communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.