Lead BizOps Engineer

To support our continued growth and success, we are seeking a Lead BizOps Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development operational teams in the reliable, secure delivery of Ethoca s services. The role will focus on Ethoca s scalability, security, availability and performance.

The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, cloud administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.

Responsibilities:

Provide technical leadership to BizOps team members with supporting our on-prem and public cloud deployments
Support a highly available, highly-secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various open source applications
Set standards and define detailed processes for effectively managing a production environment with minimal downtime
Perform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines, storage area networks, etc.
Be proactive and predictive, solve problems before they happen
Embrace DevOps practices methodologies
Carefully plan application deployments, migrations and upgrades to minimize service impacts
Provide application and product support and troubleshooting of the Ethoca platform
Use your experience to shape the future of our production infrastructure
Be willing to learn new technologies and assist with architecture and design
Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
Communicate clearly and effectively to all levels of the organization

Position Requirements:

Linux/Unix expert
5+ Azure experience
5+ years of Java application support experience
5+ years of Cloud technologies experience
2+ years networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
Technical or team leadership experience in a 24/7 environment
Computer Science or Engineering degree or equivalent experience
Participate in on-call shifts, our infrastructure runs 24/7
Security knowledge experience (Ex. Encryption / Hardening / Certificates / PKI / SSH / VPN)
Expert problem solver by applying problem analysis methodologies
Experience supporting highly available and fault tolerant systems

What Sets You Apart:

Azure certifications
Java development experience
Database familiarity or experience
CI/CD experience
Skill at automation (Ex. Orchestration, scripting or development)
Zabbix, Dynatrace monitoring experience
Docker or equivalent container-based technology experience
Desire to automate everything anything
Software development education or experience
Desire to document everything
PCI-DSS or similar experience (ex. financial / government / healthcare)
Understanding of the ITIL framework