Lead BizOps Engineer

Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources

Qualifications

BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Bachelor s degree in Information Technology, Computer Science or equivalent work experience.
Experience in a financial environment preferred.
Analytical/problem solving and planning skills.
The ability to organize, multi-task and prioritize work based on current business needs.
Possess strong communication skills -- both verbal and written.
Strong relationship skills, collaborative skills and customer service skills.
1-3 Years of experience in the following is required: UNIX, scripting, Oracle, SQL skills
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Ability to work with little or no supervision.

• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.