Customer Support Engineer Level 1

Your Role:. As a Customer Support Engineer Level 1, you will play a pivotal role within our organization. You will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and effectively. The work you do will directly impact our customers' satisfaction and success

Key Responsibilities:. Provide technical support to customers, resolving complex problems

Collaborate closely with internal and external stakeholders

Offer online, email, telephone, and on-site support for Dialogic Product Lines

Coordinate regular calls with customers to address ongoing needs

Participate in field activities as required

Work closely with various internal teams, including Project Management, R&D, Product Support, Marketing, and Commercial Departments

Handle challenging time schedules, including standby shifts for after-hours, weekends, and holidays

Who You Are:. Education: A degree in Engineering or MCA. A B.Tech in Electronics or Computer Science is a plus

Experience: At least 3 years of customer support experience, preferably in a global organization

Technical Skills:. Strong knowledge of signaling protocols (SS#7, PRI, CAS), TDM telephony, IP networking, and VoIP protocols (H.323, SIP, MGCP, H.248)

Experience with Unix and SQL

Knowledge of PL/SQL and Shell scripting is an advantage

Familiarity with soft switches, SBCs, and/or media gateways is a plus

Communication: Excellent communication skills with a strong customer service approach

Attitude: A proactive, solutions-oriented mindset with the ability to work under pressure

What We Offer:. Career Growth: Opportunities for professional development and career advancement within a global organization

Work Environment: A dynamic and collaborative workplace where your contributions are valued