Customer Support Engineer Level 2

Your Role:. As a Customer Support Engineer Level 2, you will have a crucial role within our organization, working closely with our clients to resolve complex technical issues. Your work will directly impact customer satisfaction and the success of our projects

Key Responsibilities:. Provide the highest levels of technical support to customers, addressing and resolving complex problems

Collaborate intensively with both internal and external stakeholders

Offer online, email, telephone, and on-site support for Dialogic Product Lines

Coordinate regular calls with customers to maintain strong relationships and address ongoing needs

Participate in field activities, both domestically and internationally

Work closely with internal teams, including Project Management, R&D, Product Support, Marketing, and PLM, as well as with external entities like customers, support offices, and third-party vendors/partners

Handle challenging schedules and high-pressure situations, including traveling as required and providing around-the-clock support (standby shifts for after-hours, weekends, and holidays)

Who You Are:. Education: A degree in Engineering or MCA. A B.Tech in Electronics or Computer Science is advantageous

Experience:. 5-7 years of customer support experience, preferably in a global organization

Extensive knowledge of signaling protocols (SS#7, PRI, CAS), TDM telephony, IP networking, and VoIP protocols (H.323, SIP, MGCP, H.248)

Strong experience with Unix and SQL

Knowledge of PL/SQL and Shell scripting is a plus

Familiarity with soft switches, SBCs, and/or media gateways is advantageous

Communication: Excellent communication skills with a strong customer service approach

Mindset: A proactive, solutions-driven individual who can thrive under pressure and handle complex technical issues with ease

What We Offer:. Career Advancement: Opportunities for professional development and career growth within a dynamic global company

Collaborative Environment: A supportive workplace where teamwork and innovation are valued