Customer Support Engineer

Role & responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ability to understand the application both functionally and technically.
• Ref er to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.

Required Skills:

• Experience as an Application/Product/Customer Support Engineer.
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Basic understanding of IoT and software - preferred not mandatory
• Candidate should be ready for rotational shift.

Perks and Benefits: Competitive compensation and generous stock options.