Customer Care Executive

Job description

We are hiring a customer service representative to manage customer queries and

complaints. You will also be asked to process orders, modifications, and escalate

complaints across a number of communication channels. To do well in this role you

need to be able to remain calm with customers and have experience working with

computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

• Responding promptly to customer inquiries with follow-up on inquiries/RTAs/ if not

immediately resolved.

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products and services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Provide Assignment updates to Clients on Weekly Basis
• Identify, research, and resolve customer issues using the computer system and

applications

• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Excellent communication skills ( English & Hindi Both)
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Had a track record of High Customer Satisfaction Role & responsibilities .Role & responsibilities Role & responsibilities