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Solution Support Engineer
Encora
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Mode: Full-time
Work Mode: Hybrid
Job Summary
Looking for technical application support engineer, responsible to provide end to end support for the business applications within the organization. Assisting with systems integrations. Managing day to day tickets and query raised by Ops/Business team and resolutions is kept up to date. Maintaining and updating technical documents and procedures.
Responsibilities and Duties
Provide technical support to clients and resolve issues related to the application.
Collaborate with cross-functional teams to ensure timely resolution of issues.
Maintain a thorough understanding of the application and its components.
Ensure adherence to service level agreements (SLAs) and customer satisfaction.
Identify opportunities for process improvement and implement solutions to enhance efficiency.
Qualifications and Skills
Must Have: Linux, SQL and ITIL process
Nice to have: Splunk, CI/CD tools
Total of experience: 3-8yrs
Hybrid/ Onsite - Hybrid
Work Result: Agreed deliverables
Skill Area: Other
Technology: Other
Proficiency - Technology: Basic
Secondary Skill Area: Infrastructure
Secondary Technology: Infrastructure Monitoring
Proficiency - Secondary Technology: Basic
Other Skills: Java, Linux and Oracle/postgres DB
Role-specific Requirements
Identify opportunities for process improvement and implement solutions to enhance efficiency.
Employment Type: Full Time, Permanent
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2%
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24% candidates got the interview through other sources.
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What people at Encora are saying
What Encora employees are saying about work life
based on 666 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Encora Benefits
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Encora Chennai Office Locations
Chennai Office
2nd floor, Module 7, North Block, Phase 2, IG3 Infra Ltd. IT SEZ, Pallavaram, Thoraipakkam
Chennai
600097
600097
Chennai Office
No. 11, Doxa Business Center, Rattha Tek Tower, OMR Road Thoraipakkam
Chennai 600097, India
Chennai
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