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Spark wave 2 Deployment_Tech Consultant
Encora
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Functional knowledge of CSM module of ServiceNow.
- Development experience with SOAP, RESTful API, scripting with ServiceNow
- Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
- Have worked on multiple integrations of ServiceNow-Monitoring Tools
- Agent workspace and Chat configuration
- Past experience with instance upgrade and patching is a plus, but not required
- Hands on experience with ServiceNow CSM, ITSM, and Service Portal
- 1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)
- Some experience in ServiceNow development, implementation, integration, javascript, UI policies, UI action, work flow, business rule, client script
- Identify system deficiencies and recommends solutions continual service improvements
- Functional understanding of OpenFrame / CTI technology
- Functional understanding of NOW Experience UI Framework
- Functional understanding of JMS integrations
- Functional understanding of internationalization (i18n)
- Certification (added advantage) :- CS
Employment Type: Full Time, Permanent
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Encora Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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