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Senior Application Support_RAFT
Encora
posted 11d ago
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Flexible timing
Key skills for the job
Job Description
You as an Application Support Specialist will provide 2
nd
level support for a Business-Critical Application RAFT for the DHL DGFF division. This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a member of the support team, you will work on Incident and Problem management and participate on projects with other teams towards business. You will actively work on improvement plans, developing automation, and monitoring scripts. Responsibilities and Duties
- Application (2 ndlevel) Support - Ensuring that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs
- Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact
- Cooperating with 3 rdlevel support (external vendor), e.g. for the development of system enhancements to overcome known problems or further fulfill user requirements
- Being responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently.
- Providing advice and guidance to less experienced colleagues
- Supporting delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support)
Qualifications and Skills
- Accounting & financial knowledge
- Experience with application support
- MS-Azure cloud knowledge
- MS Windows Administration knowledge
- PostgreSQL & MongoDB with SQL knowledge
- Advanced English (written and spoken)
- Advantage will be additional experience with:
- RPA or any Automation skill
- Scripting
- Experience with corporate environment
Role-specific Requirements
- Customer focused personality
- Fast learning attitude
- Ability to prioritize and multi-task to achieve goals and deadlines
- Strong analytical thinking
- Team player
- Advanced communication skills
- Proactive mindset
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Encora Chennai Office Locations
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2nd floor, Module 7, North Block, Phase 2, IG3 Infra Ltd. IT SEZ, Pallavaram, Thoraipakkam
Chennai
600097
600097
Chennai Office
No. 11, Doxa Business Center, Rattha Tek Tower, OMR Road Thoraipakkam
Chennai 600097, India
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