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123 Encora Jobs

Cloud Support Engineer For Noida Location / Only Immediate Joiners

1-6 years

Noida

1 vacancy

Cloud Support Engineer For Noida Location / Only Immediate Joiners

Encora

posted 24d ago

Job Role Insights

Flexible timing

Job Description

First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.

  • Customer advocate and represent their needs with internal product and engineering teams.
  • Provide timely response/resolution to technical, product and cloud infrastructure inquiry.
  • Provides resolutions within established Service Level Agreement Guidelines.
  • Trouble-shoot/qualify cases before advancing it to engineering.
  • Answer questions regarding product functionality and usage.
  • Work high priority technical incidents and critical outages.
  • Product content creation (KB articles, whitepapers, forum participation).
  • Provide knowledge transfer sessions to help reduce critical issues


Employment Type: Full Time, Permanent

Read full job description

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What people at Encora are saying

What Encora employees are saying about work life

based on 725 employees
79%
96%
84%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Encora Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Health Insurance
Job Training
Soft Skill Training
Free Food
Cafeteria +6 more
View more benefits

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