Relationship Manager-CRM

We are having an urgent opening for the position of Executive Post Sales CRM -(Real Estate Developer) for a reputed Real Estate company at the Kamothe location.

Requirements:-

Must have ability to understand real estate legal documentation as well as working knowledge of RERA is a must.

Must have 1+ Yrs Experience in Home Loan & CRM in the Real estate Industry

MBA or Management degree will be preferred.

Responsibilities:-

• Making Welcome Calls/Verifying the booking documents, Knowledge of RERA and Stamp duty registration process.
• Timely follow-up for Payments and registration as per the milestone.
• Escalation to be escalated to various departments as per the requirements
• Collection targets to be achieved
• Communication with clients and sales to be updated in sales tools
• Handle legal procedures of stamp duty & registration. Checking Sale Agreements, Maintaining records of the Agreements and Registration
• handle all areas including agreements, payment collection, registration of sale deed, and handover
• Maintaining possession and maintenance status of the projects.
• Should be able to handle customer queries for loan requirements, eligibility including finalization, liaison with banks and Home Loan finance companies etc.
• Working of loan eligibility of Customers particularly the self-employed customers but not limited to them
• Follow up with customers for KYC and loan eligibility documents.
• Should be able to prepare cash receipts after bifurcation of principal amount and service tax.
• Maintenance of Customer booking Records in CRM system, their accounts, statutory receipts from customers like GST, Stamp Duty, registration charges, legal charges, etc.
• Attending to queries of Customers regarding their payments, dues, interest calculation, home loan, and other related queries
• Coordinating with Home finance companies for project approval and home loan approval of customers
• Any other assignments were given by management from time to time.
• Maintaining relationship with all booked clients.
• Handling process from after booking to till possession.
• Replying to customers via email, messages, etc.
• Responsible in maintaining MIS and closely working for the Preparation of the Final work Report.
• Responsible for Demand generation, Cheque validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note Creation
• Managing post booking customer services till the delivery /possession stage.
• Collection of payment dues, against demands generated with construction progress
• Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds,
• Bank Loan processing of document.