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4 EllBee Technologies Jobs
Reservation Executive
EllBee Technologies
posted 4d ago
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Job Description
Job_Description":"
EllBee Hotels is a premium hospitality brand committed to providing exceptional stays and experiences to our guests. We are looking for a Reservation Executive to join our team and enhance the guest booking experience by managing reservations with efficiency and professionalism.
Key Responsibilities
Key Responsibilities
- Handle inbound inquiries via calls, emails, and online booking platforms.
- Manage room reservations, modifications, and cancellations efficiently.
- Provide accurate information on room categories, pricing, availability, and promotions.
- Upsell premium room categories and additional services to maximize revenue.
- Ensure a smooth reservation process by maintaining accurate records in the system.
- Coordinate with front desk and housekeeping teams for seamless guest experiences.
- Address customer concerns and resolve booking-related issues professionally.
- Process payments and ensure adherence to company policies.
- Assist in preparing daily reports on occupancy, revenue, and reservations.
- Stay updated with hotel offerings, local attractions, and travel trends.
Requirements\u2714\uFE0F 2-3 years of experience in hotel reservations, front office, or customer service.
\u2714\uFE0F Strong communication skills in English and Hindi; additional languages are a plus.
\u2714\uFE0F Customer-oriented mindset with excellent problem-solving skills.
\u2714\uFE0F Ability to multitask, work under pressure, and handle high call volumes.
Benefits Why Join Us?
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Employment Type: Full Time, Permanent
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