Service Engineer

Job Summary:

• We are seeking a skilled Service Engineer with 2-5 years of experience.
• We are searching for a detail-orientated, deadline-driven service engineer to join our growing company.
• The service engineer's responsibilities include repairing faults, servicing equipment, and creating preventative maintenance strategies.

Role & responsibilities :

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Complaint Management and coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Conducting research and attending workshops to remain abreast of industry developments.

Candidate Profile:

• The preferred candidate must have 2-5 years of service experience with pump and rotating equipment.
• Strong computer skills
• Self-starter and highly motivated with Good organizational skills
• Ability to juggle multiple tasks
• Ability to establish relationships with customer base
• Excellent communication skills
• Excellent written and verbal communication in English, with an ability to negotiate with prospects and customers
• Team Player